You have questions? We have the answers!

* Information sourced from both CDC and FDA *

Can I reuse PPE?

   In general, most PPE is designed to be used only one time and by one person prior to disposal. There are a few exceptions, for example some types of elastomeric respirator masks and protective eyewear such as goggles may be reused if the user follows decontamination methods in the product labeling.

   If PPE is exposed to infectious materials during use (e.g., body fluids from an infected person) the PPE is considered contaminated and the wearer should remove it promptly, using proper removal and disposal procedures. Please be aware that even if a PPE successfully protects you while it is being worn, improper removal and disposal of contaminated PPEs can expose the wearer and other people to infectious agents.   

How do manufacturers ensure personal protective equipment (PPE) is safe and effective?

   To help ensure medical devices, including PPE are safe and effective, the FDA has established Quality Systems Regulations and Good Manufacturing Practices. Manufacturers are expected to use these regulations and practices to maintain consistent product quality and to guide performance testing to make sure that their products conform to recognized consensus standards.  For PPE, these standards may include for fluid resistance, leak protection, filtering capacity, or resistance to tears and snags.  When these regulations and practices are followed, they provide reasonable assurance that the device is safe and effective. 

   FDA has also issued device-specific guidance for some products so that manufacturers understand the Agency’s expectations.  Search for FDA Guidance Documents

Will personal protective equipment protect against a specific disease?

   PPE are designed to create a non-disease specific barrier to penetration of substances, solid, liquid, or airborne particles.  In general, neither FDA nor the manufacturer can provide assurances that PPE will protect you against a specific disease.  The data that FDA uses for the evaluation and clearance of PPE rarely includes performance evaluation or testing against specific viruses, such as Ebola or flu.  If performance data has met FDA requirements and demonstrate protection against a specific disease, the product labeling will state the claim for protection against a specific virus or bacteria.

 When there is an outbreak that affects the broad population, The Centers for Disease Control and Prevention (CDC), is responsible for making specific recommendations for infection control measures in different circumstances and settings.

What type of glove is recommended to care for COVID-19 patient?

Non-sterile disposable patient examination gloves, which are used for routine patient care in healthcare settings, are appropriate for the care of patients with suspected or confirmed COVID-19.

What is the difference between N95 and KN95 Masks? 


I am a hospital (or government) looking for a large order. How do I get in touch with Pro Source Supplies?

We are so glad that you asked! If you have any questions regarding bulk orders for any product, feel free to email us and we will get back to you as soon as we can. You can reach us at info@prosourcesupplies.com, one of our team members will be happy to assist you.

How long does it take for me to receive my product?

We believe that getting products in your hands in a timely manner is one of the ways Pro Source Supplies sticks out from the competition. Any of our products that are marked in stock are typically shipped that day if ordered before 3:00PM. If there is an order that is received later than that, we will ship it out first thing the next morning.* Another aspect to consider is how quickly you choose to receive it via shipping. (Ground, Overnight, Express) All of our shipments are ran through our proud partnership with FedEx.

* Our promise to you is that we will strive to process your order as soon as possible. However, due to high demand as a result of COVID-19 delivery times may vary.

How do I track my order? 

Each order will be paired with a tracking number so you know exactly where your package is in route to you. Our deliveries will be fulfilled through FedEx.

Does Pro Source Supplies store my credit card information?

Pro Source Supplies will never store your credit card information. 

How can I find more information regarding PPE, COVID-19, and other safety measures to take? 

Here at Pro Source, we will provide you with product information and general questions you may have. However, we do also advise you to follow up with your local government on how best to protect you, your family, and small & large business. Another great resource is visiting the CDC website for any in depth questions about the virus its self. 

Do you have questions? We are here to help! Email info@prosourcesupplies.com